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Why isn’t my tracking link working?

If you are checking tracking directly after receiving your shipping confirmation email, please wait up to 24 hours for information to become available. Often there is a lag time between when an order leaves our fulfillment center to when information is available from the shipping carrier.

If you are checking tracking and nothing has been updated for a few days, this occasionally occurs and is normal. Often your package will be in transit but tracking unfortunately does not update.

If you're still unable to locate the package, please contact us and provide us with your ship-to name, the email address used to place the order, and order number. We'll look into the matter and help locate your order as quickly as possible!

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